How to Use Tracking Code in SMS with ShipStation

In this article, we will guide you through the process of using ShipStation to incorporate tracking codes into SMS notifications, ensuring seamless communication and efficient shipment tracking.

Generate Tracking Codes in ShipStation:

1. Once your shipping carriers are connected, ShipStation will automatically sync your orders from WooCommerce.
2. After an order is processed, ShipStation will generate a tracking code for the shipment. This tracking code will be associated with the specific order.

Configure SMS Notifications with WP SMS Plugin:

1. Install and activate the WP SMS plugin on your WordPress site (if you haven’t already).
2. Navigate to the SMS → Integrations → WooCommerce within your WordPress dashboard.
3. You have the %order_meta_{key-name}% attribute in the fields below:
   • Notify for new order,
   • Notify to customer order
   • Notify of status
   • Notify by status
4. Since the key name of the tracking code in the ShipStation is trackingNumber, when you want to use it in the message field to be sent, you need to use %order_meta_trackingNumber%

Here is an example:

By using ShipStation and integrating tracking codes into SMS notifications with WP SMS, you can give your customers immediate updates on their shipments. This integration simplifies communication, improves transparency, and boosts customer satisfaction.