Support and Refund Policy
Welcome to WP SMS! Our dedicated team is here to assist our users with any questions or issues you may have. We’re always ready to help!
Before reaching out with your queries, we recommend visiting our FAQ page and documentation, where you’ll find a collection of frequently asked questions and useful articles that may address your concerns. If you can’t find the information you need, please visit this page to initiate a new support thread.
Scope of Support
1. Support Channel
We offer support exclusively through our support center. Users with an active license will receive the best possible assistance.
2. Free User Support
For our free users, bug reporting or seeking assistance can be done through the contact form on our website.
3. Troubleshooting Process
In certain cases, we may require screenshots, videos, or even access to your site (WordPress login or FTP) to effectively resolve issues with WP SMS or diagnose server-related problems. Such communication typically occurs via email.
4. Third-Party Plugins and Server Issues
We do not provide support for third-party plugins or troubleshoot issues related to them. Similarly, troubleshooting server-related problems falls outside the scope of our support. Please reach out to the respective support channels for assistance.
5. Support Availability
We offer support seven days a week, including Saturdays and Sundays, via email. Our goal is to respond to your inquiries within two business days. Occasionally, our support staff may be on vacation, resulting in slightly longer response times. However, we strive to answer your queries as promptly as possible.
Please note that customizing the plugin, adding forms, or making it compatible with third-party plugins are not included in our support scope. However, if you require additional features, customization, or integrations, we offer custom development services to cater to your specific needs.
Making sure our users are satisfied is our top focus. Our ongoing goal is to make WP SMS a happy experience for you. We offer a return policy that enables a full reimbursement within 14 days of the date of your purchase as a sign of our dedication. We sincerely value your opinions and would be grateful if you could let us know what might have gone wrong. We can effectively improve our plugin and services by comprehending the basis for your refund request. Kindly provide explicit information regarding the justification for your refund request.
Please take into account the following before asking for any refunds:
- Read through our website attentively and become familiar with the features of our products. Users occasionally request refunds when they think the product they bought should have a certain feature.
- Consider opening a new support ticket if you run into any problems or have any inquiries. Most issues can be fixed with the help of our committed support staff without the need for a return.
Note: These processes will help us resolve any issues and identify workable solutions that are appropriate for your needs.
What are some acceptable reasons?
To initiate a refund request, please consider the following criteria:
- Provide Detailed Information: If the plugin is not functioning as expected, kindly provide us with additional details regarding the issue. This information will assist us in understanding the problem better and finding a suitable solution.
- Unresolved Issue: If our technical staff has been unable to resolve the issue and has approved your refund request, you may proceed with the refund process.
- Plugin-related Problem: It is essential to note that the problem should be directly related to our plugin and not due to conflicts with other plugins or issues with hosting packages or other website services.
By adhering to these guidelines, we can ensure a smooth refund process and address any concerns you may have encountered with our plugin.
Even if you choose to cancel your subscription, we will continue to provide you with priority support and regular updates until your active subscription period ends.