Support & Faq

Yes. You can edit the SMS templates to include specific details or match your brand’s style.

No. You can set it up right from your WordPress dashboard without any technical expertise.

It supports BookingPress, WooCommerce Appointments, and Booking Calendar. More may be added in future updates.

This add-on connects WP SMS with popular booking plugins, letting you send automated text messages for new, approved, canceled, or rescheduled appointments.

You decide. You can add your own phone number, your team members’ numbers, or the user’s phone number for form submissions.

You’ll need an SMS gateway that usually charges for each text. Check your gateway’s pricing for details.

Yes. You can write your own messages and add details like user names or ticket numbers to make them more helpful.

No. You can use just the ones you have installed, and the add-on will work with those.

It’s an add-on that links WP SMS with Fluent CRM, Fluent Forms, and Fluent Support to send SMS notifications for important events like new contacts, form submissions, or support tickets.

Your existing version keeps working on every site where it’s installed. You’ll lose access to new updates, add-ons, and priority support, but you can reactivate anytime to regain them.

Yes. As long as your subscription remains active, every new feature, add-on, and gateway is automatically included—no extra purchase required.

Almost certainly. With 200 + gateways in Free and 350 + in All-in-One, we cover most global providers. You can test any gateway right in the Free version; if yours is missing, let us know and we’ll either add it or guide you through a custom connector.

WP SMS itself never caps your sends. Your only limits come from the SMS gateway’s plan or pay-as-you-go pricing you connect (e.g., Twilio, ClickSend, Vonage).

• 1 Site is perfect for a single blog, shop, or membership site.
• Up to 5 Sites suits freelancers or small agencies managing a handful of client installs.
• Unlimited Sites gives agencies and product companies total freedom to activate WP SMS on as many WordPress instances as they like—no counting seats.

Free lets you send one-way SMS through 200 + gateways and test the basics. All-in-One unlocks full two-way messaging, automations, WooCommerce & form integrations, REST API/webhooks, priority support, and access to 350 + gateways—including every new one we add.

No. Everything is managed through a simple settings panel, making setup quick and hassle-free.

Absolutely. You can edit your notification content and include form data like names or custom messages.

Install and activate both WP SMS and the Elementor Integration add-on. Then, open your form settings in Elementor Pro to connect the form fields with the add-on’s SMS options.

Yes. The add-on depends on the form functionality in Elementor Pro, so the free version of Elementor won’t be enough.

It’s an extension that connects your Elementor Pro forms with the WP SMS plugin, sending SMS alerts to admins and users whenever someone submits a form.

No coding is required. Our user-friendly interface makes configuration simple, so anyone can set it up.

Yes, you can adjust the message text to align with your brand voice and provide specific instructions or details.

Not at all. Just install and activate the add-on, select your preferred membership plugin, and configure the SMS notifications you need.

Currently, it supports Paid Memberships Pro and Simple Membership. More integrations are in development.

It’s an add-on that connects WP SMS with WordPress membership plugins, letting you send automated SMS updates whenever important membership events happen.

Absolutely. You can cancel, reorder, or add order notes via SMS commands to speed up your order management process.

The add-on works with popular providers like Twilio, Nexmo, Plivo, ASPSMS, BulkGate, and others. It also supports auto webhook registration with select gateways like HelloSMS.

Yes. You can forward incoming texts to your email or another phone number, so you’ll get alerts even if you’re not logged into WordPress.

You set up specific keywords that trigger certain actions. For example, “CANCEL 1234” can be used to cancel WooCommerce order #1234.

It’s an extension that lets you send, receive, and manage SMS conversations from your WordPress dashboard. It supports commands for tasks like canceling WooCommerce orders, subscribing to newsletters, and more.

Absolutely. You can send local shipping SMS notifications or include the tracking number right in your messages.

No. Everything is point-and-click inside WooCommerce settings. Most stores launch in under ten minutes.

The consent checkbox plus opt-out commands meet GDPR, CAN-SPAM, and most carrier guidelines. Always confirm local requirements for full compliance.

Codes expire after the timeframe you set. Shoppers can request a new code or fall back to password login if you allow that option.

Any SMS gateway that works with the core WP SMS plugin will send verification and login codes. No extra setup needed.

The OTP step takes seconds and actually boosts trust by confirming the customer’s identity. You can also bypass it for returning, verified users.

Yes. You decide whether SMS replaces or complements passwords for each user role.

WP SMS Pro gives you simple WooCommerce compatibility, but WooCommerce Pro provides many more features—like cart abandonment recovery, custom campaigns, and deeper checkout settings.

Yes. You can adjust what triggers the message, when it’s sent, and what it says for both customers and store admins.

SMS campaigns let you send personalized messages to customers at the right time, increasing engagement and driving more sales.

It’s a special extension for WP SMS that boosts your WooCommerce store with extra SMS marketing features, such as abandoned cart reminders, targeted SMS campaigns, and mobile verification at checkout.

One license key unlocks every premium add-on on unlimited sites you own, with updates and support included.

No. SMS login works on any WordPress site. WooCommerce Pro simply extends the same feature to store pages.

Yes, enable SMS 2FA for specific roles while leaving others optional or off.

Login with SMS works with every gateway already integrated in WP SMS. If WP SMS can send a message, SMS login will work.

Passwords stay available unless you turn them off. Many sites keep both options so users can choose.

Admins can switch the user back to email login or generate a temporary password from the WordPress dashboard.

Yes. You can notify customers or admins at each step, from new orders to shipping updates.

No. You can set everything up from your WordPress dashboard, no coding needed.

You get access to 350+ gateways (instead of 200+), plus scheduled SMS, repeating messages, deeper WooCommerce and plugin integrations, and SMS login/2FA.

WP SMS Pro is a premium extension that gives you more gateways, scheduled and repeating SMS, extra WooCommerce features, and plugin integrations beyond the free WP SMS plugin.

The add-on likely offers customization for various types of notifications, such as order confirmations, shipping updates, and promotional messages, although specific options would depend on the plugin’s capabilities.

Yes, it can send SMS notifications for abandoned carts, reminding customers of their incomplete purchases and potentially increasing conversion rates.

Yes, users can directly reply to each one of the SMS messages, enabling two-way communication between the business and its customers.

WP SMS Two-Way add-on use secure servers and uses data protection regulations to ensure the privacy and security of both incoming and outgoing messages.

Depends on the membership plugin you are using. Currently we are integrated with Paid Membership Pro. But soon we’ll integrate with new ones such as WooCommerce Memberships, Paid Member Subscriptions, and Members.

Yes of course. You can customize it yourself and even use variables for more personalization.

No because each Add-on is integrated with WP SMS and there is no need for WP SMS Pro.

WP SMS Pro has so many features and integrations alongside WooCommerce notifications. However, WP SMS WooCommerce Pro is an Add-on totally dedicated to WooCommerce notification and provides a range of SMS marketing features for your online store such as the ability to launch SMS campaigns, receive abandoned cart SMS notifications, manage SMS notifications, and receive local shipping SMS notifications.

Yes, you can send media using WP SMS if the gateway your are using support MMS. However, to receive SMS, you will need to use the WP SMS Two Way Add-On.

No, the WP SMS plugin does not have any restrictions or limitations on the keywords that can be used when sending SMS messages. You can use any keywords you like when composing your SMS messages.

Yes, we offer a 14-day money-back guarantee for our products. If you’re not completely satisfied with your purchase, we will work with you to try to resolve any issues you may have. Then, in case we were unable to resolve the issue to your satisfaction, you can request a refund within 14 days of your purchase.

We offer 24/7 and 7 days a week premium support for our products through email. Our support team is dedicated to provide excellent customer service and will do our best to help you with any questions or issues you may have.

Yes, licenses for the plugins and add-ons need to be renewed annually in order to continue receiving updates and support. The license will automatically renew every year, but you can turn off auto-renewals from your account if you wish.

WP SMS Add-Ons have some special features that are not available on the WP SMS Pro (Pro Pack). Here are the add-ons WP SMS offers:

WP SMS WooCommerce pro is the add-on which is specialized in providing the best WooCommerce notification features.

WP SMS Two-way add-on is dedicated to provide receiving SMS from customers as well and sending them.

WP SMS Membership Integrations is designed to upgrade the communication on membership sites by connecting membership plugins and WP SMS & WP SMS Pro plugins, facilitating the delivery of important updates via SMS.

WP SMS Fluent Integrations boosts communication on sites with Fluent plugins by facilitating SMS updates​.

WP SMS Booking Integrations add-on enables sending SMS notifications for different booking events, like new, approved, canceled, rescheduled, upcoming, and missed appointments.

WP SMS Elementor allows users to send SMS notifications to selected phone numbers after submitting an Elementor form.

Yes however Keep in mind that you need to has an active WP SMS Pro license for each site.

It typically takes around two business days to add a new gateway to the WP SMS plugin. Please note that this timeline may vary depending on the complexity of the gateway and other factors. You only will provide us with the API. The gateway is always will be updated on our side. You can see our latest commits here.

At the moment, WP SMS plugin has 9,000+ active installations and 525,000 downloads. You can visit more details on our WordPress page:

https://wordpress.org/plugins/wp-sms/advanced/

Unfortunately, there is no trial version of the WP SMS Pro plugin available at this time. However, if you purchase a license and find that the plugin does not meet your needs, you can request a refund within 14 days of your purchase. This allows you to try out the plugin and see if it is a good fit for your website before making a long-term commitment.

You can also view the demo version of our website here:

https://demo.wp-sms-pro.com/wp-login.php

Yes, in order to use the WP SMS plugin, you will need to have an account with one of the SMS gateways that the plugin supports. You should sign up for an account with the gateway of your choice and follow their instructions for setting up and configuring the plugin. The cost of the gateway service will vary depending on the provider and the terms of your contract.

Yes, you can use the WP SMS plugin to send SMS messages to specific numbers, newsletters subscribers, users with specific roles, and all users on your WordPress website. However, please note that in order to receive SMS messages, users must have filled out the Phone Number field in their user profile.

If the license key field is inactive when you try to enter your key, it may be because the WP SMS Pro plugin is not installed on your WordPress site. To fix this issue, make sure that you have installed the WP SMS Pro plugin correctly. You can download the latest version of the plugin from your account on the WP SMS Pro website.

Yes, you can use the same license key across all websites on a WordPress Multisite Network. The WP SMS plugin is fully compatible with WordPress Multisite and allows you to use the same license key on all sites within the network.

Yes, you can use the WP SMS Pro plugin to add phone verification to your WordPress registration form. However, it will only work with the default WordPress registration form, and may not be compatible with custom registration forms or plugins.

The WP SMS plugin does not have a built-in limit on the number of texts you can send per month. This number only depends on the gateway you are using. Different gateways have different limits, so you will need to check with your gateway provider to determine how many texts you can send per month.

A “Single site” license lets you use the plugin on one WordPress site, like example.com. It only works on that single installation. You can’t use the same license on subdomains (e.g., site1.example.com) or subdirectories (e.g., example.com/site1). For each separate site or subdomain, you’ll need a separate license, or you can choose an Unlimited license.

If you need to integrate the WP SMS plugin with another plugin on your WordPress site, we can provide custom solutions for you. Please contact us to discuss your specific needs and we will be happy to help you find a solution.

Our team can provide custom services to implement your specific needs with the highest quality. For more information, contact us.

No, the features of user registration and SMS confirmation are only compatible with the default WordPress registration form. If you are using a custom registration form or plugin, the integration may not be possible.

To get the latest free version of the WP SMS plugin, you can download it from the WordPress website. If you have purchased the WP SMS Pro, you can get the latest version by logging in to your account on the WP SMS Pro website. To update to the latest Pro version, you will need to enter your license key in the plugin’s settings and activate the updating feature.

If your gateway is not on the list of supported gateways for the WP SMS plugin, you can contact us using the contact form on our website. Provide us with the name of your gateway and any relevant documentation, and we will examine it to see if it is possible to add it to the list of supported gateways.

Yes, in order to send SMS messages using the WP SMS plugin, you will need to have an account with one of the gateways that are supported by the plugin. You can view a full list of the supported gateways. Simply sign up for an account with the gateway of your choice and follow the instructions provided by the gateway to set up and configure the plugin.