Has it ever crossed your mind how WP SMS Two-Way can help facilitate your progress by enabling you to respond to your customers and stay connected to them in real-time?
The Two-Way Messaging add-on is an SMS tool that enables businesses to send and receive SMS messages, providing their clients with an easy way to respond.
Like other methods used to boost conversion rates through SMS marketing, this tool also plays a key role in engaging customers and driving conversions. In other words, it’s known as the simplest and most conversational channel for mobile messaging, allowing you to reply back and forth to customer messages at minimal cost.
In this article, we will discuss WP SMS Two-Way and its function in terms of boosting engagement.
What Is Two-Way Text Messaging and How Does It Work?
“Two-way text messaging facilitates conversational communication between you and your customers, enabling you to respond to their text messages. It’s similar to the WhatsApp app or Telegram application that you can send text messages and communicate with large numbers of customers. However, tracking delivery rate is one of the best metrics for measuring SMS campaign performance.
For instance, after the customer completes their purchase, you can send them a notification confirming the transaction. Besides, if they want to report a problem or ask something about their order, they can easily do it through a Two-way add-on.
To get started with this tool, you just need to set up your Two-Way SMS with a reliable SMS gateway provider.
Additionally, you can set your preferences, and depending on the configuration, responses can trigger automated responses, update databases, or notify designated personnel. Now let’s move on and explore how WP SMS Two-Way can optimize your communication strategy and facilitate interactions with customers.
How Does WP SMS Two-Way Add-On Can Help You With SMS Marketing?
While many WordPress plugins for SMS marketing offer a Two-Way tool with various features to catch users’ attention, the question remains: which one is better?
One of the best and most recognized plugins for SMS marketing that we want to introduce is WP SMS Pro. The two-way tool enables you to receive incoming SMS messages directly on your inbox page, where they appear as conversations. So you can immediately respond to their messages in real-time.
offers a range of useful features, including commands and actions, allowing you to automate communication with your users. This feature saves you time and effort by enabling you to create pre-written messages and trigger them automatically using commands. Therefore you can respond to any messages with actions like, unsubscriber or cancel order and so more.
One of the greatest advantages of this tool is its compatibility with popular WordPress plugins such as WooCommerce, BuddyPress, GravityForms, and many more.
Let’s take a deep look at the WP SMS Two-Way tool:
- Create specific commands
- Subscriber compatibility
- Store received messages
- Do actions
- A time-saving feature
- Supports several SMS gateways like Twilo, BulkGate, Nexmo, and Plivo.
- Display as conversation or chatbox
- Reorder your last purchase by sending the “Reorder” command in the chatbox.
- Cancel order
- Order Note
Here you can learn how to set up WP SMS Two-way quickly.
Customers can get the latest news on their purchases with the exact time and date. The plugin will automatically send messages to customers once their orders are shipped. Additionally, if they wish to reorder their last purchase, they can simply send “Reorder,” and we will promptly confirm it. Additionally, users can choose to subscribe to the SMS newsletter, meaning they opt-in to receive it.
On the other hand, users who are already subscribed can choose to stop receiving the SMS newsletter by opting out or canceling their subscription.
As you can see, thanks to the future of SMS marketing, these processes have become easier, which means you don’t need to deal with the complexities of manual communication.
Which SMS Gateways Does The WP SMS Two-Way Add-On Support?
Here are the SMS gateway lists that are compatible with this plugin.
- WhatsApp Cloud
When you have a one-on-one conversation with subscribers, they’re more likely to trust your business. So we can say it’s one of the best ways to build a strong commiunication with your audience and get more engagement. However, it helps you save time since customers can easily send text messages instead of needing to make phone calls, allowing you to respond more efficiently. As we mentioned above, that’s one of the greatest ways to boost your sales and conversions. WP SMS Pro provides its customers with this efficient feature, allowing businesses to expand their communication with the majority of people. And it’s also possible to schedule your replies for a specific date and time.
Does WP SMS Offer A Two-Way Tool For Free ?
You can use its free demo version on their website to check and test its functions.
Can I Send Automated Replies With WP SMS Two-Way?
Absolutely! You can schedule your replies and set the intended time to send them to your customers.