15 Top Auto Reply Message Samples for Businesses

Get fammiliar with the best auto reply message samples for business.

Nowadays, customers expect a fast response to their requests, making traditional customer service obsolete. That’s where auto-reply message platforms like WP SMS come in handy. So read the following blog post to learn the best auto reply message samples for business and how to use the right tool to send automated texts to your customers.

You can also contact us to learn more about WP SMS auto-reply message features and see if it works for your business.

Why Do You Need Auto Reply Messages for Your Business?

Some business owners view auto reply messages as an unnecessary feature or a way to avoid taking responsibility.

However, it has some important benefits such as:

1. 24/7 Accessibility: Auto reply messages provide immediate access even during non-working hours.

2. Boosting Engagement: When your customers see you’re ready to respond to them, they’re encouraged to engage more with your brand.

3. Increase Your Efficiency: Auto reply services let you reduce your employees and save time and money.

4. Strengthen Relationships: This is a great way to gain the trust of your audience and convert them into loyal customers.

5. Professional Image: Using such advanced features in your SMS marketing campaigns, you can demonstrate that your business is organized and responsive.

The Best Auto Reply Message Samples for Business?

Now let’s review the best auto reply SMS samples for your business. We’ve tried to divide auto-reply messages into 5 main categories to help you understand when you have to use this SMS marketing service:

Category 1: General Business Hours/Out-of-Office Replies

Sometimes customers don’t check the business hours before sending a message. So if you don’t use an automated text message service, you might respond to their request too late.

To avoid such a matter, you have to prepare sample templates for auto reply messages during off-hours.

When you send a professional auto-reply message, you assure customers that their inquiry is important. Also, you’ll set realistic expectations while being responsive and polite.

Take a look at the following auto reply message samples for business owners during off hours:

Sample 1

In this message, you’re appreciating the customers who have contacted you. Also, you’re politely saying that you can’t respond to them until the working hour. This way, you gain the trust of them and make them sure you’ll be responsive as soon as possible.

Sample 2

In case you receive a message from your previous customers, you need to personalize the message. Using the first name is a good way to do that.

Also, you can direct the customer to the frequently asked question section on your site for common problems. Of course, you must be careful to avoid considering the question unimportant.

Sample 3

As the last auto reply message sample for out-of-office situations, we’ve considered special requests. You need to provide customers with an alternative communication channel to prevent dissatisfaction.

Category 2: After-Hours Replies for Urgent Inquiries

Urgent requests are common for some businesses so you have to prepare several auto reply message samples for your business:

Sample 4

In this example, you’re nicely asking the clients to wait until the working hours and if only they have an urgent request, they can call.

Of course, you can’t offer 24/7 services to all of the requests, so this auto reply message sample helps you manage urgent situations.

Sample 5

This is another way to respond to urgent requests without annoying your subscribers.

Sample 6

Sometimes It’s necessary to use auto reply message samples for professionals like university professors.

In this example, the professor says that students should wait until he/she returns and in urgent cases, they have to contact a colleague.

Category 3: Social Media Auto Replies

You need to pay special attention to social media direct messages. It’s good to consider an auto reply messages service like WP SMS for social instant messaging platforms like WhatsApp.

Here are several WhatsApp auto reply message samples for your business:

Sample 7

As you know, you can ask people on social chats like WhatsApp to wait for your final answer.

Sample 8

This is a similar auto reply message sample for WhatsApp queries:

Sample 9

If you think your response might take long, you have to inform customers so that they feel you value their messages. Remember that even if your response takes too long, your customers won’t get annoyed if you send similar auto reply text messages.

Category 4: E-Commerce Order-Related Replies

SMS platforms like WP SMS offer great features for automated responses to requests about order status, shipping, or returns.

Take a look at several examples of auto reply messages for ecommerce businesses:

Sample 10

Customers ask for the status of their orders and you can’t keep them waiting for too long. Of course, if you’re so busy, an auto reply message is the best idea to respect them and ask them to wait.

Sample 11

It’s a good idea to inform customers of any changes or updates in the business process. The following sample auto reply message shows how to do that if you receive a request:

Sample 12

Refund requests are really common these days. Of course, if people see you respond to these messages too late, they might lose their trust in your business. So assure them about their money.

Category 5: Support and Service Request Acknowledgments

If people face difficulty using your products or services, they need immediate answers. If you can’t respond to all requests, you can use the following auto reply message templates:

Sample 13

Using this sample, you ensure customers that you will fix the problem.

Sample 14

It’s good to make your auto reply messaging service look more official by assigning a ticket number to each request.

Sample 15

Last but not least, try to include an urgent means of communication if you think some issues might be serious:

Best Practices for Using Auto Reply in Text Marketing

To get the best result from these auto reply message samples for business growth, you have to follow a strong strategy. 

Here are some tips to get the most out of

 your auto reply service:

1. Choose the Right SMS Platform

The platform you choose is the most important part of your auto reply messaging strategy.

Our suggestion is WP SMS which is one of the best WordPress SMS plugins. The reason for choosing a website plugin is that the majority of customer requests come from websites. So the best idea is to integrate both website and SMS marketing campaigns.

Using WP SMS, you can easily automate your messages such as alerts, reminders, and notifications without having to write a single line of code.

It supports more than 300 SMS gateways and also gives you the ability to send automated messages using WhatsApp apart from SMS. 

So it’s good to try this SMS plugin and see the impact it can have on your customer service.

2. Personalize When Possible

Although you’re sending a message using a robot, the content of your text should not seem robotic. Try to add a bit of intimacy and humanize your text using items like the first name, previous reactions, etc.

3. Keep it Short and Simple

People don’t like lengthy messages so go for a concise response with limited details. For more information, you can redirect people to FAQs on your website.

4. Align with Your Brand Voice

Make sure that you’re using the same tone of voice you use in other channels. You need to choose whether you want to appear professional, friendly, or casual.

5. Regularly Check Messages for Updates

Don’t forget to check your messages to make sure they need any changes. Sometimes, things change in your business or services and you have to include them in your messages.

6. Get Feedback

To make sure your customers are satisfied with your auto-reply messaging service, you can get feedback on every occasion and give them a say.

Conclusion

You must take advantage of auto reply messages for your business to improve efficiency and reach higher customer satisfaction. We tried to provide you with the best auto reply message samples and the importance of using these samples. Apart from the tone and content of your messages, the tool you use is essential. 

You need to choose the best platform for sending automated responses to your customers. WP SMS is a perfect SMS plugin for WordPress websites. It allows you to run all types of SMS campaigns and send various auto reply messages like order updates, alerts, reminders, out-of-office text messages, etc. 

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