Support & Faq

Perhaps you've encountered a common issue or have a quick question.

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How To Install WP SMS Two Way?

Please take a look at this article.

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How To Install WP SMS WooCommerce Pro?

Please take a look at this article.

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Can I send and receive media?

The send MMS supports in WP-SMS, but for the receive the SMS you have to use WP-SMS Two Way Add-On!

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Does the plugin restrict any keywords?

No, It doesn’t have any restrictions or limitation for sending the SMS

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Do you offer refunds?

Yes. We want you to be happy with your purchase and will work hard to make it happen. However, if you’re not completely satisfied for any reason, we offer a 14-day money-back guarantee.

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What kind of support do you provide?

We offer premium support via email and are passionate about customer service.

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Do I need to renew my license?

Yes. The licenses are automatically renewed every year so that you can continue to receive updates. Auto-renewals can also be turned off from your account.

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What is the Add-On and what’s different with Pro?

Add-On has some special features that are not available on the WP-SMS Pro (Pro Pack)

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Does this plugin support WordPress Multisite?

Yes, it does. WP-SMS supports WordPress multisite.

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How long does it take to add my gateway to your plugin?

It takes almost two business days to add your gateway to the plugin.

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Do we need any technical resources on our side?

No, you don’t. You only will provide us with the API. The gateway is always will be updated on our side. You can see our latest commits here.

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Is there any trial version?

There is no trial version available, however, you can purchase a license and request a refund if the plugin does not suit your needs.

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By buying your plugin, do we need paying another service on a gateway?

​Yes, you will need an account on one of the SMS gateways that we support in the plugin.

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Is it possible to send SMS to all customers or users with different roles in WordPress?

Yes, it is possible to send SMS to specific number/numbers, newsletters’ subscribers, and all of the website’s users or users with specific roles. However, please note that they need to fill the Phone Number field.

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Why the license key field on WordPress is inactive when we want to insert our key to integrate pro version with our gateway?

Please make sure wp-sms-pro file is installed on your WordPress. You can get the latest version from your account: https://wp-sms-pro.com/purchase-history

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Is it possible to use one integration key across all network/multisite?

Yes, you can use it on WordPress Multisite Network.

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Can we use WP SMS PRO to register Verification?

It only works with WordPress default registration form.

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How many texts can we send per month?

It does not have any limit in sending texts. It defers depending on the gateway you are using.

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What does Single Site mean?

It means you can use it on one domain, but it does not matter how many websites are there.

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I need to have WP-SMS plugin integrated with another plugin. How can I have it?

We can provide solutions for you as a custom service. Contact us.

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I need to send SMS to my users with customized conditions. How can I do that?

Our team can provide custom services to implement your specific needs with the highest quality. For more information, contact us.

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Can the features of user registration and SMS confirmation be integrated by all forms?

No, the integration is possible just for the default WordPress registration form.

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How can I receive the new version?

The latest free version can be downloaded from the WordPress website. You can get the latest Pro version by login to your account. For updating the pro version, after purchasing, you should enter the license key in the plugin’s setting to activate Updating.

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What gateways support sending Bulk SMS?

See this page (wp-sms-pro.com/gateways) to view the complete list.

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My gateway is not in the list of the WP-SMS gateway. What should I do?

Using the contact form, send us the gateway’s name and document. We will examine them and see if it’s possible to be added to the gateway’s list.

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Is an SMS gateway needed for sending SMS?

Yes, to send SMS, you should have an account from the gateways supported by WP-SMS. You can see the full list of gateways here.