How to Provide Admin Access to the WP SMS Support Team

At times, you may need assistance from our support team to troubleshoot and resolve issues related to WP SMS and its add-ons on your website. To ensure a smooth and secure support experience, the best approach is to grant temporary admin access by creating a dedicated user account for our team.

This guide will walk you through the steps to create and later revoke admin access efficiently.

Creating a New Admin User Account

Instead of sharing your personal login credentials, it’s recommended to create a new user account specifically for our support team. Follow these steps:

Step 1: Navigate to the Users Section

In the WordPress admin dashboard, navigate to the Users section in the left-hand sidebar menu. Click on Users to open the user management page.

Step 2: Add a New User

In the Users section, click the Add New User button to open the user creation form and begin setting up a new account.

Step 3: Fill in User Details

In the user creation form, please fill in the following details:

  • Username: veronalabs
  • Email: [email protected]
  • Password: A strong password (you can generate one using the built-in WordPress password generator).
  • Send User Notification: ✅ Checked (This ensures the support team receives the login details via email.)
  • Role: Administrator

Click the Add New User button to complete the process.

Revoking Access Once Support is Completed

Once our support team has finished troubleshooting and no longer requires access, you can safely remove the temporary admin account. Here’s how:

  1. Navigate to Users > All Users in your WordPress dashboard.
  2. Locate the user account you created for our support team (veronalabs).
  3. Hover over the account and click Delete.
  4. On the confirmation page, click Confirm Deletion.

Additional Tips for Secure Credential Sharing

  • If you prefer not to share credentials via email, consider using a password-sharing tool to send login details securely.
  • Always ensure the password you create is strong to prevent unauthorized access.
  • After deleting the temporary admin account, review your site’s user list to ensure only trusted users have administrative access.

By following these steps, you can grant our support team temporary access in a secure and hassle-free manner.