Are there customization options for different types of SMS notifications add-on offers?
The add-on likely offers customization for various types of notifications, such as order confirmations, shipping updates, and promotional messages, although specific options would depend on the plugin’s capabilities.
Can the plugin track and notify about abandoned carts via SMS?
Yes, it can send SMS notifications for abandoned carts, reminding customers of their incomplete purchases and potentially increasing conversion rates.
Can users reply directly to these SMS messages?
Yes, users can directly reply to each one of the SMS messages, enabling two-way communication between the business and its customers.
How is the privacy of incoming messages ensured?
WP SMS Two-Way add-on use secure servers and uses data protection regulations to ensure the privacy and security of both incoming and outgoing messages.
Can it integrate with existing membership plugins?
Depends on the membership plugin you are using. Currently we are integrated with Paid Membership Pro. But soon we’ll integrate with new ones such as WooCommerce Memberships, Paid Member Subscriptions, and Members.
Can I customize the SMS notifications sent for bookings?
Yes of course. You can customize it yourself and even use variables for more personalization.
Do I need the WP SMS Pro also?
No because each Add-on is integrated with WP SMS and there is no need for WP SMS Pro.
What’s the difference between WP SMS Pro & WP SMS WooCommerce Pro?
WP SMS Pro has so many features and integrations alongside WooCommerce notifications. However, WP SMS WooCommerce Pro is an Add-on totally dedicated to WooCommerce notification and provides a range of SMS marketing features for your online store such as the ability to launch SMS campaigns, receive abandoned cart SMS notifications, manage SMS notifications, and receive local shipping SMS notifications.
Can I send and receive media (such as pictures and videos)?
Yes, you can send media using WP SMS if the gateway your are using support MMS. However, to receive SMS, you will need to use the WP SMS Two Way Add-On.
Are there any restrictions or limitations on the keywords?
No, the WP SMS plugin does not have any restrictions or limitations on the keywords that can be used when sending SMS messages. You can use any keywords you like when composing your SMS messages.
Can I get a refund if I’m not satisfied with my purchase?
Yes, we offer a 14-day money-back guarantee for our products. If you’re not completely satisfied with your purchase, we will work with you to try to resolve any issues you may have. Then, in case we were unable to resolve the issue to your satisfaction, you can request a refund within 14 days of your purchase.
What kind of support do you offer for your products?
We offer 24/7 and 7 days a week premium support for our products through email. Our support team is dedicated to provide excellent customer service and will do our best to help you with any questions or issues you may have.
Do I need to renew my license?
Yes, licenses for the plugins and add-ons need to be renewed annually in order to continue receiving updates and support. The license will automatically renew every year, but you can turn off auto-renewals from your account if you wish.
What is the difference between the WP SMS Add-Ons and the WP SMS Pro Pack?
WP SMS Add-Ons have some special features that are not available on the WP SMS Pro (Pro Pack). Here are the add-ons WP SMS offers:
WP SMS WooCommerce pro is the add-on which is specialized in providing the best WooCommerce notification features.
WP SMS Two-way add-on is dedicated to provide receiving SMS from customers as well and sending them.
WP SMS Membership Integrations is designed to upgrade the communication on membership sites by connecting membership plugins and WP SMS & WP SMS Pro plugins, facilitating the delivery of important updates via SMS.
WP SMS Fluent Integrations boosts communication on sites with Fluent plugins by facilitating SMS updates​.
WP SMS Booking Integrations add-on enables sending SMS notifications for different booking events, like new, approved, canceled, rescheduled, upcoming, and missed appointments.
WP SMS Elementor allows users to send SMS notifications to selected phone numbers after submitting an Elementor form.
Does the WP SMS plugin support WordPress Multisite?
Yes however Keep in mind that you need to has an active WP SMS Pro license for each site.
How long does it take to add a new gateway to the WP SMS plugin?
It typically takes around two business days to add a new gateway to the WP SMS plugin. Please note that this timeline may vary depending on the complexity of the gateway and other factors. You only will provide us with the API. The gateway is always will be updated on our side. You can see our latest commits here.
How many WordPress users use the WP SMS plugin?
At the moment, WP SMS plugin has 9,000+ active installations and 525,000 downloads. You can visit more details on our WordPress page:
Is there a trial version of the WP SMS Pro available?
Unfortunately, there is no trial version of the WP SMS Pro plugin available at this time. However, if you purchase a license and find that the plugin does not meet your needs, you can request a refund within 14 days of your purchase. This allows you to try out the plugin and see if it is a good fit for your website before making a long-term commitment.
You can also the demo version of our website here:
Do I need to pay for an additional service for a SMS gateway to use the WP SMS plugin?
Yes, in order to use the WP SMS plugin, you will need to have an account with one of the SMS gateways that the plugin supports. You should sign up for an account with the gateway of your choice and follow their instructions for setting up and configuring the plugin. The cost of the gateway service will vary depending on the provider and the terms of your contract.
Can I send SMS messages to all customers or users with different roles in WordPress using the plugin?
Yes, you can use the WP SMS plugin to send SMS messages to specific numbers, newsletters subscribers, users with specific roles, and all users on your WordPress website. However, please note that in order to receive SMS messages, users must have filled out the Phone Number field in their user profile.
Why license key field is inactive when I enter it in the WP SMS plugin?
If the license key field is inactive when you try to enter your key, it may be because the WP SMS Pro plugin is not installed on your WordPress site. To fix this issue, make sure that you have installed the WP SMS Pro plugin correctly. You can download the latest version of the plugin from your account on the WP SMS Pro website.
Can I use the same license key across all websites on a WordPress Multisite Network?
Yes, you can use the same license key across all websites on a WordPress Multisite Network. The WP SMS plugin is fully compatible with WordPress Multisite and allows you to use the same license key on all sites within the network.
Can I use the WP SMS Pro plugin to add phone verification to my registration form?
Yes, you can use the WP SMS Pro plugin to add phone verification to your WordPress registration form. However, it will only work with the default WordPress registration form, and may not be compatible with custom registration forms or plugins.
Is there a limit to the number of texts I can send per month using the plugin?
The WP SMS plugin does not have a built-in limit on the number of texts you can send per month. This number only depends on the gateway you are using. Different gateways have different limits, so you will need to check with your gateway provider to determine how many texts you can send per month.
What does “Single site” mean in terms of using?
When we refer to a “Single site”, it means that you can use the license on one domain, regardless of the number of websites or subdomains that are associated with that domain. In other words, you can use the plugin on one main website or multiple websites within the same domain, as long as they all fall under the same domain name.
How can I integrate the WP SMS plugin with another plugin on my WordPress site?
If you need to integrate the WP SMS plugin with another plugin on your WordPress site, we can provide custom solutions for you. Please contact us to discuss your specific needs and we will be happy to help you find a solution.
I need to send SMS to my users with custom conditions. How can I do that?
Our team can provide custom services to implement your specific needs with the highest quality. For more information, contact us.
Can the features of user registration and SMS confirmation be integrated with any form on my WordPress site?
No, the features of user registration and SMS confirmation are only compatible with the default WordPress registration form. If you are using a custom registration form or plugin, the integration may not be possible.
How can I get the latest version of the WP SMS plugin?
To get the latest free version of the WP SMS plugin, you can download it from the WordPress website. If you have purchased the WP SMS Pro, you can get the latest version by logging in to your account on the WP SMS Pro website. To update to the latest Pro version, you will need to enter your license key in the plugin’s settings and activate the updating feature.
My gateway is not on the list of supported gateways for the WP SMS plugin. What can I do?
If your gateway is not on the list of supported gateways for the WP SMS plugin, you can contact us using the contact form on our website. Provide us with the name of your gateway and any relevant documentation, and we will examine it to see if it is possible to add it to the list of supported gateways.
Do I need an SMS gateway in order to send SMS messages using the WP SMS plugin?
Yes, in order to send SMS messages using the WP SMS plugin, you will need to have an account with one of the gateways that are supported by the plugin. You can view a full list of the supported gateways. Simply sign up for an account with the gateway of your choice and follow the instructions provided by the gateway to set up and configure the plugin.